Sending gifts

Setting up your Huggg account

• It won’t let me sign up using my email address?

Managing your users

• What's the best way to train my team on Huggg?
• How do I create a subteam?
• How do I transfer funds from one subteam to another?
• Can we have more than one team admin?
• What happens to deleted users gifts or vouchers?
• How do I make someone else the team admin?

See all 8 articles

Sending gifts or vouchers

• How to send a gift with choice
• How to send a specific gift
• How to send Hugggs via Email
• How to send Hugggs via SMS
• How to send Hugggs using individual links
• How to send a gift card

See all 19 articles

Managing funds

• Can I top up via invoice/over the phone?
• What is the difference between 'Available' and 'Live' funds?
• Where can I find my receipt?
• Where do I find the HG reference?
• How do I top up my account?
• Can I be refunded if the voucher has not been redeemed?

Tracking Huggg links

• Can I edit or cancel the Huggg after it's created?
• Can I check to see if the recipient has redeemed their Huggg?
• Can I resend the Huggg link?

Other

• Access to Caffè Nero & Greggs products
• The Help Centre did not answer my query
• I've forgotten/need to change my password
• What are the Retail voucher terms?
• What are the Treat Yourself voucher terms?
• What are the Takeaway voucher terms?

See all 9 articles